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Noticeboard

Patient Notice. The Practice now opens on a Thursday afternoon between 16:00pm-18:30pm.


Please note, this will be for Patient Access Only.


The Practice now offer's Telephone Triage Appointments on the following day's - Thursday 07:00am-08:00am & Friday 07:00am-07:45am. These are bookable via the nornal appointment booking procedures or these can also be booked online.

Patient Survey

   

Standard Reporting Template

 

Birmingham & Solihull Area Team

2014/15 Patient Participation Enhanced Service – Reporting Template

 

Practice Name:         Downsfield Medical Centre

 

Practice Code:          M85717

 Signed on behalf of practice:  
 Dr K Kommalapati                                                                  Date:  31/3/2015

 Signed on behalf of PPG:       
 Mr Nigel Smith                                                                        Date: 31/3/2015 

  1. Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)

 

Does the Practice have a PPG? YES 

Method of engagement with PPG: Face to face and Email

Number of members of PPG:  8 

 

Detail the gender mix of practice population and PPG:

 

%

Male

Female

Practice

1335

1374

PRG

5

3

 

 

 

Detail of age mix of practice population and PPG:

 

%

<16

17-24

25-34

35-44

45-54

55-64

65-74

> 75

Practice

605

330

379

307

393

308

221

166

PRG

 

 

 

 

 

 

 

 

 Detail the ethnic background of your practice population and PRG: 

 

White

Mixed/ multiple ethnic groups

 

British

Irish

Gypsy or Irish traveller

Other white

White &black Caribbean

White &black African

White &Asian

Other mixed

Practice

2381

16

-

38

32

15

 

 

PRG

8

 

 

 

 

 

 

 

 

 

Asian/Asian British

Black/African/Caribbean/Black British

Other

 

Indian

Pakistani

Bangladeshi

Chinese

Other

Asian

African

Caribbean

Other Black

Arab

Any other

Practice

11

53

25

3

6

24

31

9

-

60

PRG

 

 

 

 

 

 

 

 

 

 

 Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:

 

 Are there any specific characteristics of your practice population which means that other groups should be included in the PPG? e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community?    NO 

If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful: 

 Review of patient feedback 

 Outline the sources of feedback that were reviewed during the year:

 Through the surveys. 

 How frequently were these reviewed with the PRG?

 Twice this year one in May and one in October 

 Action plan priority areas and implementation 

Priority area 1

 Description of priority area:

 On-Line appointment 

 What actions were taken to address the priority?

 On-line appointment for GP to be increased to 2 per day

 Introduce Nurses Chronic disease clinic appointment

 HCA appointment for Bloods and BP available on-line  

 Result of actions and impact on patients and carers (including how publicised): 

More appointments were made available for the patients who were booking through the online system.  They were able to book with the healthcare assistant and the nurse for blood tests and blood pressure monitoring. The chronic disease registered patients were able to book themselves in for annual review or management review. This has helped them quite a lot and the feedback from the patients with respect to online booking is positive. They are pleased with the system and have requested us to give them more online appointments. 

This is a great achievement by our practice and we achieved it by publicising the online system via different ways such as: 

-       Face to face education when patients attended the surgery for whatever reasons.

-       Via posters in the waiting area.

-       Via PPG newsletter.

-       Via practice web page.

-        

The members of the PPG have also provided a great support in attending the surgery and educating the patients about the different new systems introduced in the surgery.

 

 

Priority area 2

 Description of priority area: 

Did not Attend:  The number of DNA has been increasing over the last few years which have led to a fewer number of appointments available for the ones who need it the most. 

 What actions were taken to address the priority? 

We printed out the number of did not attend patients per week and displayed it in the waiting area. This was an education for the patients as they realised how much time was wasted by not attending the appointments.  

Patients have been complaining that the phones are very busy and they are not able to get through to cancel their appointment. It was suggested by the PPG that an additional phone line needs to be added to help resolve this issue.

 Result of actions and impact on patients and carers (including how publicised): 

It was decided that if someone DNA three appointments they will be sent a letter to come and discuss the matter with the practice manager. If they continue to miss the appointment without a valid reason they will be sent a warning letter stating that they will be removed from the surgery. 

 

Priority area 3

 Description of priority area: 

Educating patients to cut down A&E visits 

 What actions were taken to address the priority? 

The PPG was made aware of how much it costs the practice when someone attends A&E unnecessarily. The PPG members thought that this was not an efficient use of resources. 

 Result of actions and impact on patients and carers (including how publicised): 

Educating patient via different platforms such as posters in the waiting area, face to face when they attended the surgery, via PPG newsletters and leaflets. 

 Progress on previous years

 If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):

This is our first year and we will keep an up to date track of our progress in the coming years.

 

 PPG Sign Off

Report signed off by PPG:  YES

 Date of sign off: 30/3/2015 

 How has the practice engaged with the PPG: 

How has the practice made efforts to engage with seldom heard groups in the practice population? Via telephone and letters.

Has the practice received patient and carer feedback from a variety of sources? yes

Was the PPG involved in the agreement of priority areas and the resulting action plan? yes

How has the service offered to patients and carers improved as a result of the implementation of the action plan? Patient feedback

Do you have any other comments about the PPG or practice in relation to this area of work? No

 

 Download the report here       PPG Reporting Template 14 1 15.docx 

 

 

 



 
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