However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or please click the below link for a comments and complaints leaflet.
We hope that, if you have problem, you will use our practice complaint system as we believe that this will not only give us opportunity to address your grievance but also to improve our services. But if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation, you can approach:
Customer Contact Centre Tel: 0300 3112233
PO Box 16738
Once the complaint has been dealt with and you are not satisfied, you can approach:
The Complaint Department Parliamentary and Health Service
Tel: 0345 0154033
Please download a copy of our complaints and comments leaflet.