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Noticeboard

Patient Notice. The Practice now opens on a Thursday afternoon between 16:00pm-18:30pm.


Please note, this will be for Patient Access Only.


The Practice now offer's Telephone Triage Appointments on the following day's - Thursday 07:00am-08:00am & Friday 07:00am-07:45am. These are bookable via the nornal appointment booking procedures or these can also be booked online.

Complaints and Procedures info

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or please click the below link for a comments and complaints leaflet.

We hope that, if you have problem, you will use our practice complaint system as we believe that this will not only give us opportunity to address your grievance but also to improve our services. But if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation, you can approach:

Customer Contact Centre Tel: 0300 3112233

NHS England

PO Box 16738

Redditch

Worcestershire

B97 9PT

Email: England.contactus@nhs.net

Once the complaint has been dealt with and you are not satisfied, you can approach:

The Complaint Department Parliamentary and Health Service

Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

Tel: 0345 0154033

Website: www.ombudsman.org.uk

Email: phso.enquiries@ombudsman.org.uk

Please download a copy of our complaints and comments leaflet.

Comments & Complaints Leaflet

NHS Complaints guidance leaflet



 
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