Noticeboard

Patient Notice. The Practice now opens on a Thursday afternoon between 16:00pm-18:30pm.

Please note, this will be for Patient Access Only.

Appointments

Consultations are by appointment, please call 0121 743 2626 to book. Most appointments can be booked up to six weeks in advance.

For an emergency/same day appointment please call on the day at 09:00 or 16:00. These slots are allocated over the telephone.

Online Services: Note: You will first need to obtain login details from the Practice. You need to sign in your disclaimer. Visit online services tab for more information.

Telephone Consultation

If you feel that your problem can be dealt with over the telephone rather than by visiting the surgery you can book a telephone consultation. You will be asked for some brief details and given an approximate time when the doctor will call you back.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Times are changing

Evening and weekend appointments available from 1 July in North Solihull.
There will be GP, nurse and healthcare appointments available at

Bosworth Medical Centre.

Bosworth Medical Centre is situated inside Chelmsley Wood Primary Care Centre, is within easy reach of the Practice, has ample parking and is on the 97 bus route.
Appointments for this service will be made through your own GP surgery.

Home Visits

Doctor's bag Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

Sickness Certificates If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)

Logging in to SystmOnline

To use the SystmOnline service, you will need to attend the practice to request a user name and password. You cannot register for this service online because your identity needs to be verified. You will need to provide an official document ( passport/ Driving Licence etc) that has a photograph of you.

Once a member of staff has given you a user name and a random password, wait an hour before trying to log in to the website.

Enter your user name and password and click Login. You will then see the SystmOnline Home Page, which shows your details and our GP practice's contact details at the top.

You can navigate to all the online services from here, and can return to the Home Page by clicking Home in the blue menu bar, or by clicking the Back button on any page.

Logging out of SystmOnline

To log out:

Click the Logout link on the Home Page or the Logout button on the main menu bar.

Close your Internet browser.

Note: The website will automatically log out after a period of inactivity. Type in your user name and password to re-enter the site.

Managing Prescriptions with SystmOnline

For certain drugs, you can request a new prescription.

Click the Current Prescriptions link on the Home Page, or the Current Prescriptions button on the main menu bar.

All current repeat prescriptions are listed with the drug, dosage, quantity, last issued date and status. An empty tick box in the left-hand column means you can ask for a new prescription for that drug.

To request a repeat prescription:

Select the drug by ticking the box in the left-hand column. If the item you require is not listed or if you need to include further information with your request, type the details into the Medication Request Notes field. When providing this information, you should bear in mind that it may be visible to all practice staff.

Click Request Medication. The Medication Order Summary is displayed, stating that a request has been sent to the practice to re-prescribe the item(s), and that the prescription will be ready for collection in two working days (after 2pm).

Click Return to Current Medication to return to the Current Prescriptions page where the status of the drug will show that it has been requested.

Changing your SystmOnline Password

You will initially be given a random password but you can change this to something more memorable. Passwords must be eight or more characters long and must contain at least one number and one non-alphanumeric character, e.g. '!' or '?'

Click the Change Password link on the Home Page.

Enter the current password.

Enter the new password.

Re-enter the new password.

Click Submit. You are advised to memorise the new password, and not to write it down or disclose it to anyone else.

Click Back.

Changing your Contact Details

To change your address, telephone number(s) or email address:

Click the Change Contact Details link on the Home page.

Enter your new details then click Submit new contact details. A message is displayed, showing that your details were sent successfully.

Note: If you are happy for the practice to send text messages to your mobile telephone, e.g. appointment reminders, select Allow SMS notifications and ensure that you have provided your mobile telephone number.

SystmOnline Usage and Privacy Policies

Please use this service responsibly. In the case of any abuse of the service, we can prevent you from accessing the service by stopping your user name and password from working.

Examples of irresponsible use of the system may include, but are not limited to:

registering at a GP practice when you have no intention of using it as your usual GP practice

registering at a GP practice outside your catchment area

booking appointments you have no intention of attending

repeatedly booking and then cancelling appointments

repeatedly requesting prescriptions that you do not need

We are committed to protecting your privacy online. The personal information you enter on this website is strictly controlled. Information entered is available only to members of staff with appropriate access rights at the GP practice - i.e. those managing appointment booking, repeat prescribing and patient registration. Your personal information will not be shared with any third parties. Your personal information will not be sold to any third parties.

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