The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
Since it was initially launched in April 2013, the FFT has been rolled out in phases to most NHS-funded services in England, giving all patients the opportunity to leave feedback on their care and treatment.
The FFT has produced more than 10 million pieces of feedback, making it the biggest source of patient opinion in the world. Scores so far have told us that at least nine out of ten patients would recommend the services they used to their loved ones. Patient comments also identify areas where improvements can be made so that providers can make care and treatment better for everyone.
If patients are registered for the text messaging service at the surgery then you will receive a message with the friends and family test. When you reply back to this message the results will automatically be received at the surgery. Alternatively if you would like to take part in this feedback please check out the online services area or ask at reception for a FFT Card.
Here are some of the responses we received from our patients in the past 2 months...
|" I have no bother ever always helpful and friendly "|
"With a very good doctor I would be glad to recommend to any of my friends or family"
"Very local and very friendly doctor who takes time to talk to you about your health and any other issues"
"Because they make you feel that you being taken care of and getting the right treatment the nurse was so nice."
"Availability of appointment, listened to by GP and reception staff very attentive"
"Reception staff are friendly helpful and efficient"
"You get seen with respect mostly on time good communication very nice staff especially the doctors understand what you are going through"
"I have in the past not been very happy with some of the practices in the past. But it looks like that may improve with the new exstension so I look forward to the completion. Over the last few months there has been an improvement and I hope it will continue"
"Excellent service given by all staff at surgery"