Downsfield Medical Centre is still here for you, but how you access our services has changed due to COVID-19. If you are feeling unwell or if you have any health symptoms that you are worried about, please call us to make an appointment on 0121 743 2626. We are open and fully operational, but we can no longer see walk-in patients without an appointment. For more information visit:

Complaints and Procedures info

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or please click the below link for a comments and complaints leaflet.

We hope that, if you have problem, you will use our practice complaint system as we believe that this will not only give us opportunity to address your grievance but also to improve our services. But if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation, you can approach:

Customer Contact Centre Tel: 0300 3112233

NHS England

PO Box 16738



B97 9PT


Once the complaint has been dealt with and you are not satisfied, you can approach:

The Complaint Department Parliamentary and Health Service


Millbank Tower




Tel: 0345 0154033



Please download a copy of our complaints and comments leaflet.

Comments & Complaints Leaflet

NHS Complaints guidance leaflet

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