“Improving the Practice” Questionnaire
A survey was undertaken between June 2017-November 2017 at Downsfield Medical Centre. Surveys were made available to patients for the whole of this time in the waiting room and handed to patients personally. You may have noticed that patients participated in getting as many survey’s completed by attending the surgery on busy evenings and personally handing patient a survey to complete, these patients were patients of our Patient Participation Group who very kindly offered to help with gathering information. The surgery would like to thank the Patient Participation Group (PPG) for all their help in gathering this information for us.
In total 57 completed surveys were returned, most were completed fully and many included comments in the sections provided for that purpose.
As a practice we are delighted by the results of the survey and are pleased that the efforts of doctors, nurses and reception staff are appreciated and valued by our patients. We also seriously note the few negative comments and combining these with the suggestions made by patients would like with the help of the Patient Participation Group to draw up an action plan for the next twelve months.
Please click the ink below to download a copy of our 2017 survey report.
The surgery will conduct another survey commencing June 2018 so we can make sure that we are always improving our services to meet the needs of patients. A copy of this survey will be available to patients from March 2018. Please ask at reception if you would like to participate in completing this survey.
Practice Survey Report 2017
You can also find the link to our Practice Survey for 2016 below.
Practice survey report 2016