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Welcome to
Downsfield Medical Centre

Tel: 0121 7432 626


Local and NHS services

The surgery works in partnership with local and NHS service providers and groups.

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

You and your general practice

This guide explains what you can expect from your general practice and how you can help them, so you get the best from the NHS.

It covers:

  • When and how you can contact your practice
  • What happens when you request an appointment
  • Who might support you in your care
  • How to register or change practices
  • Your rights, including fair treatment and access to services
  • How you can help your practice (for example, being prepared, cancelling if you can’t attend, and using online services where possible)
  • How to give feedback or raise concerns

The guide also provides advice for people new to the UK, those staying away from home, and patients who may need extra help or adjustments. Translated versions of the guide are available in over a dozen languages, including Arabic, Bengali, Chinese, Polish, Spanish, and Urdu

Patient Charter Leaflet NHS England » You and your general practice

Latest News

Total Triage is coming

Total Triage From 1 October 2025, in keeping with the New GP Contract, Government directive and many other GP Surgeries […]

Thrive into Work Employment opportunities. Walk in clinic at Downsfield Medical Centre.

Shaw Trust is the UK’s largest not-for-profit social enterprise providing services and support to enable people to access rewarding Employment […]

Triage Model at Downsfield Medical Centre – Starting Monday 7th October 2024.

Triage Model at Downsfield Medical Centre – Starting Monday 7th October 2024. We are writing to share some exciting news about […]

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Online Services

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

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