New Total Triage Model for appointments
Your easy online way to contact us
From 1 October 2025, in keeping with the New GP Contract, Government directive and many other GP Surgeries in England, we are moving to the Total Triage System for appointment provision.
Instead of telephoning the practice, all requests for GP and urgent appointments will require the completion of a simple online triage form, accessed from a smartphone, NHS App or our website, where you will describe your symptoms/needs.
The form will then be assessed by a senior clinician.
We will reply and inform you of how we will manage your request – ranging from a Face to Face or telephone appointment with a GP/clinician, in-house physio or pharmacist, or we may signpost to a more appropriate service, or give healthcare advice.
Many patient requests can be managed by return online/digital communication without the need for a traditional face to face appointment with a GP.
As with any new system, there are likely to be challenges and adjustments, but feedback nationally, from many other GP Surgeries already using the Total Triage model, has been universally very positive. With patients receiving replies to their enquiries often within hours of submitting their form, avoiding the inconvenience of waiting in a queue on the phone.
Streamlining service provision in this way is a more effective use of finite NHS resource and aims to give appointments to those in most need of one.
For patients unable to contact the practice online, our reception phone lines will remain open for guidance and support in completing the form.
There are no changes to making Practice Nurse appointments, wound dressings appointments, vaccination appointments, HCA or chronic disease (diabetes/asthma/COPD) appointments, and the minor injury service.
It is important for you to provide detailed and accurate information about your symptoms on the form. To improve efficiency, and to reduce our need to request more initial information from you, please include how long you have had your symptoms, their severity/effect on your function, and what treatment you have already tried. This will help us triage appropriately.
Please submit only one problem on the form and ensure your contact details – telephone/text/email details – are up-to-date.
Total Triage will be open Monday to Friday during core hours. For medical advice over the weekend and bank holidays, please continue to use 111, or 999 for life-threatening emergencies.
We will have 3 types of appointment: same day for urgent requests – a member of staff will contact you to book the appointment. Within 1 week, and within 2 weeks for more routine requests.
Through September, we will have limited appointment availability as our current system winds down. Please be patient during this required process.